Refund policy

REFUND & RETURNS POLICY
We have a14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return:

• Items must be unused, unopened, and in original packaging (and any seal must be intact).

• You’ll need your receipt or proof of purchase.

Non-returnable items

For hygiene and safety, we do not accept returns on:

• Opened or used personal care/beauty products

• Gift cards

• Sale items (unless required by law)

Damages, defects, or wrong item

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days with photos, and we’ll make it right.

How to start a return

To start a return, contact us at:
Email: [support@herbalbeautyshine.com]
If your return is accepted, we’ll provide return instructions.

Return shipping costs

• Return shipping is the customer’s responsibility unless the item is damaged/incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds are issued to your original payment method. Banks/card providers may take several business days to post the refund.